MSConcepts Custom Policy:

Cancellation Policy: No cancellations may be made once your order has been placed. We will not cancel orders once it has been processed. Once an order is placed, your purchase is processed and begins to be prepared for shipment.Therefore, due to the nature in which we process, design, and produce your order along with the need to purchase some materials, we do not accept cancellation of any orders. PLEASE check your order over carefully that you have ordered your items just as you want them, as each item is custom to the specifications of each order.

Return Policy: As items at are usually customized products and are free of material defect at the time of shipping,  there is no return or exchange on any item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 3 days of receipt. After 3 days, no replacements will be givenCustom fonts and vinyl colors can vary, and we are not able to return or redo any item for mistakes with your custom order or if you are not happy with the way that a letter or color looks. Please note that actual colors may vary slightly from images shown due to monitor and screen settings. Band Media, Inc and Marching Show Concepts, Inc is NOT responsible if you are not happy with the design you chose. Personalized or custom items are final sale.